МСК Lounge
Coperto / Portfolio / МСК LoungeWith us since 2025
Ten thousand guests a day and not a free room by evening
- Segment
- Premium lounge chain
- Geography
- 25+ venues, Moscow and region
- With us since
- 2025
A chain of premium lounge cafés: over 25 individually designed venues across Moscow and the region. VIP rooms, board games, consoles, live match broadcasts, an in-house kitchen and a tea list. Daily footfall runs near ten thousand guests, and nearly all of it lands in the evening windows.
What we did
- Broke the evening into 30-minute windows and taught the Floor module to hold different dwell times for VIP rooms, the main hall and the broadcast seats.
- Tied the sports broadcast schedule to the demand forecast: a match in the calendar lifts expected seating for that specific venue, not the whole chain.
- Moved rostering onto the forecast instead of copying last week — on match days the right number of extra hookah masters now show up.
- Wired the loyalty programme into the guest profile: a server sees one line of context — last order and last room.
What changed
| VIP room turnover | +22% |
|---|---|
| evening shift payroll | −9% |
| forecast horizon | 14 дн |
What we ran on site
- FloorBookings, seating, overbooking
- RosterRosters, attendance, shift payroll
- GuestProfile, visit history, returns
- DigestManager digest, anomalies, reporting
Tell us what hurts on your floor right now
The first conversation takes twenty minutes and no slide deck. We need to know which routine eats your shift. Then we will say plainly whether we help here or not.